| General |
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| AngelScope™ provides a service subject to the following Terms and Conditions of Service, which may be updated without notice. The contract with you when you order a product with us, incorporates these Terms and Conditions, which shall prevail over any and all terms and conditions, proposed by you. |
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| The contract shall not be concluded until we have accepted you as an account customer or received your cash, cheque, postal order, valid credit or charge card payment details and we have accepted your order either by phone, fax, e-mail or online with our secure payment system, Pay Pal. |
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| Every effort is made to ensure the complete accuracy of our website and advertising, however some prices/details contained on our website, advertising, brochures or leaflets may change from time to time. The manufacturer by altering their product specification, because of continuous product development may cause this. If this occurs or on the rare occasion there is an error on the website, advertising, brochure or leaflets, we will do our best to inform you at the earliest opportunity when you order. All products are subject to availability and stock items will be shipped immediately on payment. |
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| Any promotional offers are subject to these terms and conditions. Any third party services and products forming part of promotions will be subject to the terms and conditions of those third parties. AngelScope™ will not be responsible for the performance of those third parties. |
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| Prices |
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| All prices are shown in £s sterling and are valid at the date of going to print but may vary during the life of the catalogue, website, brochures or leaflets - all reasonable efforts will be made to give notice of any price changes as they occur. The price will not be altered once we have received and accepted your order. When buying online via PayPal, we also accept Euro's, US, Canadian and Australian dollars and Yen. |
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| Payment |
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| AngelScope™ will require payment in full, prior to or on the day of delivery, to be made via Pay Pal, cheque, postal order, valid credit or charge card. All cheque's must be made out to AngelScope and will require clearance prior to delivery. All products remain the property of AngelScope™ until payment is received in full. |
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| For your protection security checks will be made on any orders that use credit card or charge card payment to prevent the occurrence of fraud. |
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| Carriage Surcharges |
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| All European and International customers will be charged the same postage and packing rate as our UK customers. With the exception of larger orders that exceed the postage and packing by 20% of the rate set for the UK, customers will be informed immediately on receipt of payment if a carriage surcharge is required and will be given the option to accept or decline with the option of a full immediate refund. On these occasions the postage and packing will be calculated by weight and sent by Royal Mail International. |
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| All care is taken to keep costs down as much as possible for our customers. Only European and International Customers that have Pay Pal accounts will be offered this option. These charges are available on request before payment or after payment is made. If you are unsure or would like assistance on this matter please Email us on: international.sales@angelscope.co.uk. |
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| Delivery |
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Delivery is by carrier or Royal Mail and all charges are shown in the catalogue, website, brochures or leaflets. Alternatively, contact us direct at info@angelscope.co.uk for an up to date price list. We reserve the right to alter these because of price increases beyond our control. |
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| Where a request has been made for delivery on a specific date AngelScope will endeavour to fulfil this request under its normal delivery service, but it cannot be guaranteed. The company will not accept liability for any failure to deliver the products on the stated date. |
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| AngelScope requires a full delivery address and post code when orders are placed. We deliver to the United Kingdom, Europe, USA, Canada, Australia and many other International regions. European and International customers will be required to have a pay pal account in order for us to accept payment and please note a carriage surcharge may be asked for please read Carriage surcharges for further information. |
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Items delivered by carrier or Royal Mail should arrive within 2 working days, but please allow up to 21 working days. For Europe allow 3 working days but please allow up to 21 days all other International Countries please allow 5 working days and up to 21 working days. All Items sent will require a signature on delivery on receipt of goods.
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| These terms will apply for deliveries to Scotland , Northern Ireland , Southern Ireland, Isle of Man, Channel Islands, Scilly Isles, Isle of Wight and international destinations. All charges are available on request. |
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| Damaged Goods |
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| If you receive the products in an unsatisfactory condition please retain all relevant documentation. If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents. If you are unable to do this in the presence of the courier or postman, make sure that you sign for a damaged package - products not yet inspected - so as to give warning that a claim is forthcoming. Please contact us with as much detail of the damage or loss as soon as possible, so that AngelScope™ can arrange for dispatch of replacement products and follow up the difficulty with the couriers. Please do not return damaged products to the company unless or until requested to do so, as this may incur additional costs unnecessarily. |
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| Your Right to Cancel |
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| You have seven working days (7) from the day after you take delivery of the products to cancel. You may return the products without reason and you must let us know of your decision to cancel the contract within 7 working days and any notification must be in writing and sent by post, email or fax. All correspondence regarding the mail order or website cancellation must be addressed to: |
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AngelScope™ International Ltd
PO Box 42133
SW8 2WZ
United Kingdom
E-mail: info@angelscope.co.uk - Fax: 020 7771 2710
Company No: 6421444 (England & Wales)
VAT No: 921554339
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| We will then write to you within 21 days confirming your cancellation, informing you of a collection date, the cost of collection and the method of collection. You will be responsible for the cost and safe return of the products. Proof of return carriage charges will be supplied on request. We therefore strongly advise you to keep possession of any packaging, as in some circumstances the collection cost of products that are out of their boxes can be considerably more. |
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| While the goods are in your possession waiting for collection you must not sell them or give them to anyone else. You must also take reasonable care of them and make sure they are not damaged. Risk of damage to the returned products lies with you at all times. If the goods have been paid for by a credit agreement, suggested or organised by AngelScope™ then this agreement will be automatically cancelled. We guarantee, unless you have agreed to other arrangements, to accept the return of the goods and refund your money within 30 days of you cancelling the agreement. |
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| When You Cannot Cancel |
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- When you have had goods made to your specification or personalised
- Those goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly
- Goods which because of hygiene reasons once opened e.g. any rapid diagnostic tests that require opening from a sealed pouch cannot be returned once opened or used.
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| Faulty Products |
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| In the case of faulty products please contact AngelScope™ within 7 days and we will arrange for those goods to be exchanged. The return of faulty goods must be authorised by AngelScope™ - unauthorised return will be refused. Please note that if we cannot rectify the problem to your satisfaction we will refund you in full. |
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| Equipment Warranties |
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| All goods are covered by the manufacturer's specific warranty and subject to the use and maintenance terms therein. The normal guarantee can only be given where the equipment is used in its intended designed environment, and all recommended instructions of use and storage are followed in full. Warranties will be invalidated if damage to the equipment is considered by AngelScope™ or the manufacturer to have been caused by misuse, abuse and neglect or through absence or insufficient application of recommended maintenance. The warranties add to your legal rights - they don't replace them. |
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| Use of AngelScope™ Website |
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| The AngelScope™ website is the property of AngelScope™ and is a registered trade mark company in the United Kingdom and is protected by copyright. Any visitor's may not copy, reproduce, download, post, broadcast or otherwise use AngelScope™ content in any way except for the visitors own personal and not commercial use. Links to this web site should not be made without the prior permission of AngelScope™. You can contact us on webmaster@angelscope.co.uk. |
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| In using the AngelScope™ website you agree to use it only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit, anyone else's use of the AngelScope™ website. |
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| Data Protection and Privacy Policy |
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| At all times we will observe the requirements imposed by the Data Protection Act 1998 (The Act) and AngelScope™ will provide the appropriate security to maintain the confidentiality of your personal data. We may use your personal data as follows: |
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| To fulfil our agreement with you, including administering any accounts, processing and obtaining payment. |
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- To monitor your warranties and guarantees.
- To profile yours and others shopping preferences and to provide you with product information and marketing material. [You may opt out of receiving this at any time.]
- For fraud prevention and detection.
- To administer any prize draws, or competitions you may enter.
- Disclosure of your personal information.
- For administration of warranties and guarantees.
- To our agents and employees to do the same.
- To anyone to whom we transfer our rights and duties under our agreement with you.
- If we have a duty to do so, or if the law allows us to do so.
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| We will hold your personal information on our systems only for as long as is necessary and will remove it in the event that its purpose has been met. |
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| We may also collect and record information in order for us to understand more about how our site is used. In order to do this we may send Cookies to your PC - A Cookie is a packet of information that our site sends to your browser, which may then store it on your computer. This and similar technology helps our web site to automatically gather information such as the number and frequency of visitors and may be necessary for the operation of a so-called shopping cart feature. We use this information to assist you with your order and/or to find out, among other things, what parts of our site that users find most useful or appealing. We may provide this information to outside parties, but if we do, the information will not include any personally identifying information. We do not collect personally identifying information as part of this automatic process, and do not combine this data with any personally identifying information that you may voluntarily provide. |
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| Your privacy is very important to us and maintaining your trust and confidence is a high priority. The purpose of this notice is to explain our privacy policy with regard to personal information about you that we obtain. |
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| We collect non-public personal information about you that is provided by you or obtained by us with your authorization or consent. We do not disclose any personal information about our customers or former customers to anyone, except as required to fill your order or as required or permitted by law. In order to guard your non-public personal information we maintain physical, electronic, and procedure safeguards. |
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| Limitations of Test Kits |
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| All the tests offered by AngelScope™ whether by use with urine or saliva provides only a preliminary analytical result. A more specific chemical method must be used to obtain a confirmed result. Gas Chromatography/Mass Spectrometry (GC/MS) is the preferred confirmatory method, which we can offer on request for extra payment. It is possible that technical or procedural errors, as well as other interfering substances in the urine specimen or saliva specimen may cause erroneous results. |
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| Adulterants, such as bleach and /or alum, in urine specimens may produce erroneous results regardless of the analytical method used. If adulteration is suspected, the test should be repeated with another urine specimen. |
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| A positive result indicates presence of the drug, or its metabolites but does not indicate level of intoxication, administration route or concentration in urine or saliva. A negative result may not necessarily indicate drug free urine or saliva. |
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| Negative results can be obtained when drug is present but below the cut- off level of the test. Test does not distinguish between drugs of abuse and certain medications. |
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| Precautions |
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- For in vitro diagnostic use only - do not use after the expiry date - the Test Panel or Device cassettes should remain in the sealed pouch until use.
- All specimens should be considered potentially hazardous and handled in the same manner as an infectious agent.
- The used test panel should be discarded according to federal, state and local regulations.
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| Storage and Stability |
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| The test kits can be stored at room temperature or refrigerated (2º -30º C). The test panels and devices are stable through to the expiration date and must remain in the sealed pouch until use. [Do not freeze nor use beyond the expiry date]. |
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| Disclaimers |
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| Any goods and services provided by AngelScope™ are intended purely as an information resource. We do not guarantee the accuracy of the information provided by external sources, and accepts no responsibility or liability for any consequences arising from the use of such data. Furthermore, we cannot be held responsible for the privacy of data collected by websites not managed by AngelScope™. |
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| These terms and conditions constitute the entire agreement between you and AngelScope™ with respect to your use of our website or services. The invalidity or unenforceability of any provision of this agreement shall not affect the other provisions hereof and the agreement shall be construed in all respects as if such invalid or unenforceable provisions were omitted. |
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| Statements made on our web site are for informational purposes only and are not to be substituted for the advice of a medical professional. You should read all products packaging prior to use. Information and statements have not been evaluated by the food and drug administration and are not intended to diagnose, treat, or prevent any disease or medical condition. We do not condone or encourage illegal activity and you understand and agree that our products are not to be used for any illegal purposes, including use for lawfully administered drug tests. |
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| We advise you to read all of our ‘Terms and Conditions' before you make a purchase |
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